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We continuously strive to provide the best possible support and service to our customers. However, despite our best efforts, there may be instances where subjective errors occur or factors beyond our control come into play. We encourage you to reach out to us and share any issues or concerns you may have. We are committed to doing our utmost to assist you in every situation. Customer satisfaction is our top priority.
When purchasing multiple products in one order, shipping costs are worked out on a scaled basis.
Please visit our Contact Us page.
Once an order is placed, modifications are not possible. This includes changes to the items ordered, quantity, or shipping address. Please review your order carefully before completing the purchase.
Orders may be refused or canceled due to reasons such as limits on available quantities, out-of-stock items, pricing or other listing errors, or additional information needed for processing. We’ll send you an email if we canceled your order or if we need more information to process your order.
If the package is returned in certain cases, it may be subject to the manufacturer’s warranty policies if the goods are found to be defective or if there are issues during transportation. To resolve this matter, please get in touch with us via email at [email protected] or leave a voice message at +1 (774) 999 0755. Depending on your preference, we will either resend the item or provide a full refund.
We do not sell or rent your personal information, except in the event all or a part of our business is merged, sold or reorganized. You can visit our Privacy Policy page for more clarification.
Please allow between 5-10 days for your order to arrive *( not including 1 – 3 day processing time). If more than 10 days have passed please email us at [email protected] to review the status of your order. Refunds will be handled through email if necessary.
Please visit our Return & Refund page.
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We accept major credit cards (Visa, MasterCard, American Express) and debit cards, all payments and transactions are handled by payment gateway Stripe.
All refunds will be sent back to the payment method of your original payment.
When you return an item or order cancel request is accepted, we will issue a refund 1 – 3 business days.
Once we issue your refund, it may take additional time for Payment gateway to make funds available in your account.
To protect your security and privacy, your bank cannot provide us with details on declined payments. Please reach out to your bank directly to address any payment issues.
When you place an order, we contact your bank for a purchase authorization. We do it to verify your card or checking account but don’t actually charge you until the order ships.
If you receive an incorrect item, please contact us immediately. We’ll arrange for the correct item to be shipped to you at no additional cost or refund the item at our discretion.
If tracking shows the package as delivered but you can’t locate it, we recommend checking the delivery location and asking your household and neighbors to see if someone else accepted the delivery. If you’re still not able to find the missing package, please contact us for assistance.