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If an item you received from BigEasyMart.com is damaged, defective or it is the wrong item, you can return by mail for a refund or replacement, please follow this procedure:
Step 1: Contact customer service via email at [email protected] or leave a voice message through the phone number: +1 (774) 999 0755 to provide information that consists of (1) reason for returning and (2) your order number.
Step 2: You will receiving a returns form (inc. a returns code) via your email to complete, then print your return label and package the item(s) along with all original packaging & accessories and deliver to this location: 5520 Glades Cut-off road #N3453, Fort Pierce, Florida 34981
Product can only be returned/ replaced if meet these criteria:
Product can be only returned without shipping fees and restocking fees if this happens when the product is incorrect, damaged by the carrier, or defective in another way.
We do not accept any returns after 14 days after delivery date.
We will process and respond as soon as possible, with a maximum turnaround time of 2 business days from receiving your email.
Submit Return FormYou should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please keep in mind:
If you haven’t received a refund yet, first check your bank account or credit card company, it may take some time before your refund is officially posted and processed.
The refund process typically takes 2-3 business days. However, it’s important to note that some banks may take longer, ranging from 3-5 business days, to process the refund.
If you’ve done all of this and you still have not received your refund yet, please Contact us.
Please note that: All refunds will be sent back to the payment method of your original payment.