We continuously strive to provide the best possible support and service to our customers. However, despite our best efforts, there may be instances where subjective errors occur or factors beyond our control come into play. We encourage you to reach out to us and share any issues or concerns you may have. We are committed to doing our utmost to assist you in every situation. Customer satisfaction is our top priority.

Delivery charges for orders from BigEasyMart.com?

When purchasing multiple products in one order, shipping costs are worked out on a scaled basis.

  • Total orders over $25.00 free shipping
  • Total orders $0.00 – $25.00 fee $5.00 per order
Can I modify my order after placing it?

If you need to modify your order, please contact us at [email protected] within 30 minutes of placing the order, our team will assist you with the necessary changes. Please note that after this time, we cannot guarantee that modifications can be made as the order may have already been handed over to the shipping carrier for delivery.


May my order be refused or canceled?

Yes, if we cannot obtain authorization for your payment or you do not meet any eligibility criteria set out in our terms and conditions.

Can I cancel my order after placing it?
  •  Once you place your order, you will be given a period of 30 minutes to cancel it.
  •  If we can cancel the order, we will send you a confirmation email to the email address on your account.
  •  However, once this time has passed, we will not accept any requests for cancelling the order, regardless of the reason.
  • This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
Order tracking number showing returned order

If the package is returned in certain cases, it may be subject to the manufacturer’s warranty policies if the goods are found to be defective or if there are issues during transportation. To resolve this matter, please get in touch with us via email at [email protected] or leave a voice message at +1 (774) 999 0755‬. Depending on your preference, we will either resend the item or provide a full refund.

Is shopping online at BigEasyMart.com safe?

We do not sell or rent your personal information, except in the event all or a part of our business is merged, sold or reorganized. You can visit our Privacy Policy page for more clarification.


How long will delivery take?
  • For the most items: 5-10 days.
What are cookies, and how does BigEasyMart.com use cookies on its websites?

Cookies are small pieces of text sent as files to your computer by the website you are visiting. We use cookies to improve your shopping and browsing experience, and to allow the site to recognize you as you move from one page to another. Without cookies enabled, you will still be able to browse the site, but will not be able to take advantage of certain website features.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), all payments and transactions are handled by payment gateway Stripe.

How long do refunds take?

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once your order cancel request is accepted or we receive and inspect the product, we will credit your account.
Once we issue your refund, it may take additional time for your financial institution to make funds available in your account. Please allow 5-10 days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before 10 business days after the date of purchase.

How can I resolve a declined payment?

To protect your security and privacy, your bank cannot provide us with details on declined payments. Please reach out to your bank directly to address any payment issues.

What should I do if my package is delayed during shipping?
  • If your package is delayed, please track your shipment using the provided tracking number.
  • Force majeure cases for delays, such as adverse weather conditions, holidays, and unforeseen risks. We kindly ask our customers to wait for an additional 5-7 days patiently. Alternatively, customers can Contact Us for more information regarding the delay and estimated delivery time.
  • For more detailed information regarding your order’s delivery, please contact our customer service.
My item hasn't arrived yet, and how long will it take?
  • Please check your current delivery status.
  • For tracking, click “My account > Tracking
  • Tracking is available once the ‘s status change to on the way.
My item arrived damaged. What do I do?
  • Please contact our customer service team via email at [email protected] or phone number : +1 (774) 999 0755. Kindly provide your order number and billing email address.
  • You need to provide pictures (of the product, not the packaging) in case of a damaged product and videos in case of a non-functioning product (for products that are machines and equipment) to be resolved.
  • Within 2 business days, we will provide a solution via email.
  • The deadline to report a damaged product is 14 days from the date of delivery. We refuse to resolve cases after 14 days from the date you received your order.
Why does the delivery fail?
  • Incorrect address
  • Absence of presence upon delivery or missed call upon deliveryman’s attempts
  • Deliveryman might have delivered the parcel to the security office or within the parcel deposit box (or security office)
I received half/part of my order. Is there any other tracking number?
  • In case your order has multiple products: Different products will be delivered by different suppliers, and the transportation time may vary as well. Please check the tracking information and kindly be patient with the delivery of the remaining packages.
  • If all tracking information shows that the items have been delivered but you still haven’t received your package, please contact us immediately for further assistance. We recommend following the steps provided in the non-delivery case to ensure the quickest support possible.
What if I receive an incorrect item in my order?

If you receive an incorrect item, please contact us immediately. We’ll arrange for the correct item to be shipped to you at no additional cost or refund the item at according to your request.

How do I find a missing package that shows as delivered?

If tracking shows the package as delivered but you can’t locate it, we recommend checking the delivery location and asking your household and neighbors to see if someone else accepted the delivery. If you’re still not able to find the missing package, please contact us for assistance.

Still have a question?

Please contact us for more information.

Get in touch