Shipping information

a. Shipping Carrier:

We collaborate with multiple carriers including Fedex, USPS, UPS, Ontrac, Lasership, NSD, and others. The selection of the carrier for your order is determined by factors such as the delivery location or the specific item being shipped. We are unable to accommodate requests to change the carrier based on individual customer preferences. Our main objective is to ensure that your order is delivered promptly, and we sincerely appreciate your understanding regarding this matter.

b. Processing Time:

Typically, the handling time for an order is between 1 to 3 business days before it is shipped to you. This timeframe is allocated for various tasks such as order verification, product packaging, and preparing the shipment for delivery. During this period, the necessary steps are taken to ensure that your order is accurately processed and prepared for shipping. The handling time allows for efficient order management and helps ensure that your package is ready to be dispatched within the specified timeframe. Once the order is shipped, the average shipping time is usually between 5 to 10 business days. However, please note that the actual shipping duration can vary depending on factors such as the specific carrier used, the distance between the warehouse and the delivery location, and the nature of certain items being shipped. In some cases, the shipping time may be longer than the average.

c. Tracking Orders:

When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number. Most of our orders are shipped within 1-3 business days after the order has been placed, for some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

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